Customer FAQ

FAQThis FAQ covers questions about your 'Find my Font' purchase, registration or customer account . Questions of a more technical nature are covered by the community forum.
If you have support and usage questions, please read the Product FAQ.

Do I have to activate my product?

The Basic and Pro editions require you to activate the product once before using it.

To prevent unauthorized use of its software, 'Find my Font' includes an activation process that must be completed after installing the software. The process is prompted when you first use the software and takes just a few seconds to complete. No personal information is captured or transmitted during the process.

What is my license number ?

A license number is a code of the form : XXXXX-XXXXX-XXXXX-XXXXX and uniquely identifies your product. You need your license number to activate your product.

When you purchase a 'Find my Font' Basic or Pro edition an email is sent to you displaying your License Number.

Alternatively you can find the license number of your purchased product(s) by loging in to the findmyfont.com site and selecting Account Information from the Members menu. You can find the license number(s) in the purchased products section.
     Account Infomation page

Do I have an account ?

In order to purchase a 'Find my Font' product you have to provide some details such as a username, password and email. These details are used to automatically create an account with us. The account allows you to have have better customized support and gives you access to your details such as payments, activations, upgrades etc. All these are available through the Members menu. To access the Members menu you need to login to the findmyfont.com web site

If you purchase another product later, you don't have to re-enter your details again.

How do I login to this site ?

To login to the findmyfont.com web site click on the Members Login link in the top green bar (under the menu)
   Members Login Link 
In the widow that pops-up enter your username and password. Click the Login button to login.
   Login Window
Once you login, the Members menu will be available for you. From this menu you can see details about your account payments and purchased products. You may also upgrade from Basic to Pro version from this menu. 

How can I see details about my account ?

Login to the findmyfont.com site and select Account Information from the Members menu. Here you will find registration details such as you full name, email, company etc. You will also find details about your payments and your purchased products.
     Account Infomation page

Latest News

Dec1

Our Nov. Winners

Congratulations to our Nov. drawing winners: Victor and Anastasia.

Read more...

Oct5

ver 3.2 Released

New: Online Font type selection, Program deactivation.

Read more...

Sep28

Better Performance

Now Find my Font identifies twice as many fonts in half the time !

Read more...
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